Service Design & Transition Manager - ITIL V3 - is required by my market leading client to assist on a large transformation programme.
You will be responsible for ensuring that all proposed new and changes to services are designed and transitioned to agreed service acceptance criteria aligned to availability, stability, security and capacity requirements.
Influencing the design of services to ensure that the desired requirements comply with the clients operational and business requirements.
Identification of Service impacts and service requirements
Design of Service Acceptance Criteria
Service Validation and Testing to ensure Operational Acceptance Testing, Failover Testing, Backup testing, and Monitoring are adequately achieved.
Ensuring Early Life Support is undertaken whenever a Project is transitioned to Live and support any follow-on activities (including problems & incidents raised through ELS).
Ensuring adequate Knowledge is provided to all resolver groups and High Level knowledge is available to senior stakeholders.
Identify and communicate risks to service and the wider business and validating that these are managed through the appropriate risk framework. (10%)
Delivery of required artefacts in line with the IT delivery framework to meet the stated objectives of a project.
Identifying gaps in the existing support model and proposing solutions to fit organisational design requirements
Contribute to Monthly/Weekly Management Reports, including metrics as agreed with line management.
Comprehensive knowledge of Service Design & Transition Management processes and standards.
Experience of working in a challenging environment where tact, diplomacy, excellent relationship management and communication skills are critical to positively influence relationships with a wide range of stakeholders.
Ability to understand complex technical designs and influence outcomes to fit defined service acceptance criteria.
Previous experience of liaising with, and mediating between, numerous senior stakeholders.
Good project management skills. Ability to plan, organize, and direct teams in line with changing priorities.
Ability to identify and raise risks and issues in a timely manner in accordance with a risk management framework.
Ability to influence key stakeholders as well as wider teams and peers
This is a fantastic opportunity to secure what could be a long term contract role in a dynamic organisation. Please send your CV in the first instance and you will be contacted with full role information.
Logic Engagements Ltd is a leading provider of IT staff to clients, consultancies and to product suppliers/authors.
Our consultants deliver a highly professional service, always backed up by our team of specialist resourcers who are all experienced in their own markets. This ensures that we fully understand our clients' requirements and our candidates' skills and needs.
If you have the relevant skills and experience for this position we would welcome your application, however please note that we often receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. .
Logic Engagements Ltd operates as an employment agency and employment business.