Business Analyst

After the successful delivery of a global transformation programme and the implementation of Siebel 8.1, an internal Collaboration and Sales Pipeline management tool and Business Intelligence tools, our client is looking to support the team in the implementation of functionality to support new business initiatives, including a significant Client facing Customer Relationship Marketing (CRM) program, they require a Business Analyst to support the work in the Business Change Team.



Responsibilities will include:



* To support the implementation of solutions within the Sales & Marketing, and Business Intelligence work streams.
* To grow and maintain relationships with stakeholders through a succession of releases and initiatives.
* Quickly gain an understanding on the business issues and work with the team to build plans for holistic solutions with stakeholders, to take the business forward.
* Perform up-front analysis on projects and provide input to the feasibility and business benefits, and to inform and influence the project planning and prioritisation process.
* Collaborate with project stakeholders to understand their problems and capture, define and agree business and system requirements.
* Work with Solution Architects and the BA Team to identify and articulate options for potential solutions that meet the customer's requirements and are logical, feasible and cost effective.
* Produce detailed and accurate specification documentation to capture requirements and help define conceptual application design options, thereby allowing stakeholders to reach agreement on project scope.
* Obtain the sign-off of solutions and recommendations from business stakeholders via presentations, workshops or one-to-ones.
* Scope Management and Change Control - support the Project Managers to agree project objectives, scope, deliverables and timescales with the business.
* Manage expectations and changes in project scope or requirements, negotiating as necessary with business stakeholders.
* Risk & Issue Management - Identify record, manage and mitigate risks, to prevent those becoming issues. Resolve issues, escalating as necessary.
* Identify required Change Management and Communications required for deliverables



Skills



* Business Analysis/Project Management qualifications: ISEB, PRINCE2, PMI, PMBOK, MSP, etc.
* Knowledge and background working with packaged applications - Siebel, OBIEE, Tableau experience (highly desirable)
* Experience of full project lifecycle processes, preferably using structured gated methods.
* Knowledge of usability issues and user-centred design challenges.
* Appreciation of the design and activities involved in user acceptance testing and user training.
* Experience implementing business change projects







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